Portal
Resetting your customer portal password
Portal passwords are managed by your organisation administrator, or by us if you have no administrator assigned.
Steps
- 1
Go to the portal sign-in page and select “Forgot password”.
- 2
Enter the email address your account uses — usually your work address.
- 3
Open the reset link. It expires after 30 minutes for security.
- 4
Set a new password. Password managers and paste are both supported.
If the reset email does not arrive within five minutes, check whether your organisation blocks external mail, then raise a P4 ticket.
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Still stuck? Raise a ticket and a named engineer picks it up. P1 incidents out of hours go to the number in your SLA.